VidCall Privacy Policy

VidCall’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by VidCall anytime you interact with VidCall, such as when you visit our website, when you purchase VidCall products and services, or when you call our sales or support associates or when people access your content. Please peruse the following to acquaint yourself with our information practices, including what type of information may be gathered, how the information may be used and for what purposes, to whom we may disclose the information, and how we safeguard your personal information. Your privacy is taken seriously at VidCall, and we attempt to protect it.

Information We Collect and How We may Use It

There are a number of situations in which your personal information may help us give you better products. For example:

1. We may ask for your personal information when you contact us with a service issue on the phone with an associate, when downloading a software update, when uploading a video or audio product, when registering for a seminar or information briefing, when participating in an online survey, when registering your VidCall number, or when purchasing a VidCall Number or when purchasing a service.
2. When you interact with VidCall, we may collect personal information, such as your name, address, phone number, email address, and contact preferences, your credit card information and information about your VidCall products and your usage of those, your usage of VidCall products and how and when your VidCall products are used by third parties.
3. We collect information regarding customer activities and usage on our website. This helps us to determine how best to provide useful information to VidCall customers and their product users and to understand which parts of our websites, products, and Internet services are of most interest to them.
4. We collect information for market research purposes — such as your age, occupation, salary range, sex and where you use your computer or where, when and how often your VidCall content are used by others — to gain a better understanding of our customers and thus provide a more efficient, relevant and valuable service.

VidCall uses your personal information to provide products that you have requested or which we believe you may find useful as well as for auditing, research and analysis to improve VidCall’s products and to improve the utility and usage of our site and the content thereon.

Why We Collect Personal Information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient and improved access to our products and services and to enable us to focus on categories of greatest interest to you. Further, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that might be of interest to you.

If you do not want VidCall to keep you up-to-date with the latest VidCall news, software and product updates and the latest information on our services, please contact us.

VidCall Services

VidCall enables you to share your content. To fulfil your request, VidCall may require personal information about the person to whom you are sending the content such as their name, physical address, email address, and so on. VidCall may use the information collected to market directly to that person.

Publicly Displayed Information is Public

If you use the VidCall website you should be aware that any content you share is visible or audible to others. Personally identifiable information you submit to one of these forums can be seen, read, heard, collected or used by other individuals to send you unsolicited messages. VidCall is not responsible for the personally-identifiable information you choose to submit. For example, if you choose to make information, which was previously non-public or confidential available.

When We Disclose Your Information

VidCall understands that your privacy is important. VidCall may sell or rent your contact information to other marketers but will do so with care.

Sharing Information within the VidCall Corporate Structure

To help us provide superior service, your personal information may be shared with legal entities within the VidCall corporate structure and its associated entities and service providers. We will take steps to safeguard this information in accordance with VidCall’s privacy policy.

Sharing Information with our Vendors, Service Providers, Sub-contractors and Strategic Partners or Associates

There are also times when it may be advantageous or commercially expedient for VidCall to make certain personal information about you available to companies that VidCall has a strategic relationship or contact with or that perform work and services for VidCall or its associates. These companies may, but not necessarily do, help us process information, manage our operations, extend credit, deliver products or services to you, manage process and enhance customer data, provide customer service or information, assess your interest in our products and services and the content provided by our customers, give you information about how when and where your content is used or conduct customer research or satisfaction surveys relating to our site or the content provided by our customers. These companies are also asked to protect your personal information in accordance with VidCall’s policies, except if we advise you to the contrary.

VidCall will not be responsible if a third party breaches this policy. Unless such information is made available, it may be difficult for you to purchase products, have products delivered to you, receive customer service and/or customer feedback, provide us with feedback to improve our web site products and services, or access whether new products and/or services would be useful or if certain services, offers, and content on the VidCall website is appropriate as well as assisting you in determining your VidCall needs.

At times we may be required by law or as a result of litigation to disclose your personal information. We may also disclose information about you if we determine that for commercial expediency, national security, law enforcement, or other issues of public or personal importance, disclosure is necessary.

Protecting the Integrity of Your Information

VidCall has safeguards in place to keep your personal information accurate, complete and up to date for the purposes for which it is used. You have the right to access and correct the personal information you may have provided. If you wish to do so please contact us.

How VidCall Protects Your Personal Information

VidCall takes commercially expedient precautions to safeguard and protect your personal information against loss, theft and misuse, as well as unauthorized access, use, disclosure, alteration and/or destruction.

You can also assist us by taking the usual precautions to protect your personal data when you are on the Internet such as changing your passwords often using a combination of letters and numbers, making sure that your security settings on your computer are appropriate and by using a secure web browser. Further, make sure that you do not have any viruses or spyware on your computer.

Underage Users

VidCall recognizes that sometimes its products or content may be used by minors. We do not knowingly or actively collect personal information from minors for marketing purposes, but because some information is collected electronically, this may occur. Information collected on minors will be treated in accordance with this privacy policy. If a minor submits personal information to VidCall and we learn that that personal information is the information of a minor, we will attempt to delete the information as soon as possible but make no representations to do so. If a minor enters their information and does not disclose that they are a minor or enters their information in such a way as to hide or not disclose that they are a minor then the information will be used in accordance with our privacy policy although if this fact is made known to us will we attempt to delete the information within a reasonable period of time, but do not make any representation that it will be removed.

Cookies and Other Tracking Technologies

As is the practice on most websites, VidCall’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, which content is the most popular and how much time they spend there as well as tracking the number of visits to various part of our web site and the number of times that content may be viewed, when it is viewed and by whom. We also use cookies and other technologies to make sure that our online advertising is effective and is directing customers to our or our customers' content products and services. We use cookies and other technologies to study the usage and traffic patterns of our website, to make it even more user-friendly and rewarding as well as to study the effectiveness of our customer communications and services and products. We may also use cookies to customize and enhance your experience and to provide greater convenience and utility each time you or your customers interact with our website or your content.

As is the practice with the vast majority of websites, VidCall gathers information automatically and stores it in our files. This information includes but is not limited to URL information, Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and click-stream data and information relating to the users of your content.

VidCall uses this information, which may identify individual users, to analyse patterns and trends, to administer and improve the site, to track users’ movements around the site and their preferences and to gather demographic information about our user base. VidCall may use the information collected to market directly to that third party if it deems it commercially expedient to do so.

On some of our email messages we use a “click-through URL” linked to content on the VidCall website. When customers click one of these URLs, they pass through the web server before arriving at the destination web page. We track this data to help us determine interest in particular topics, products and services and measure the effectiveness of our customers' content, product and services as well as their communications. If you do not want to be tracked simply avoid clicking text or graphic links.

We may also use pixel tags to track what parts of our website have been visited or are most popular and/or to measure the effectiveness of searches customers may perform on our site and whether they are useful. Pixel tags also enable us to send email messages in a format customers can read. They also tell us whether emails have been opened to ensure that we’re sending only messages that are of interest or of use to our users. We may use this information to increase/decrease or eliminate messages that may be sent to users or potential users of the content, services or products provided by VidCall or our customers.

Our Company-wide Commitment to Your Privacy

VidCall takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to all VidCall employees.

Privacy Questions

If you have questions or concerns about VidCall’s Customer Privacy Policy or data processing, please contact us. The VidCall Data Controller in your region will respond to your inquiry in due course. VidCall may update its privacy policy from time to time. When we change the policy in a material way it will be posted on our website as our privacy policy.